Returns & Refunds

All garments are produced on demand through Printful. Once production begins, the garment cannot be cancelled, restocked, or resold. This limits our ability to accept returns for reasons within your control.

If your order arrives damaged, defective, or significantly misprinted, we will replace it or issue a full refund at no cost to you.

To submit a claim: email us at hello@sodateru.shop within 30 days of delivery with your order number and clear photos of the item and its packaging. Claims submitted after this window may not be accepted.

We are unable to accept returns or exchanges for incorrect size selections. Please consult the size guide on the product page before ordering. If you are unsure, contact us before placing your order and we can help.

We do not accept returns for buyer's remorse or change of mind. Made-to-order production means each garment is created for you — it cannot be resold.

If a package is returned to Printful because you provided an incorrect or incomplete shipping address, you may be responsible for re-shipping costs. We cannot reroute a package already in transit.

If an incorrectly addressed package is lost before return, we may not be able to replace it. Please double-check your address at checkout.

If a package is unclaimed or refused at delivery and returned to Printful, we will contact you to arrange re-shipping at your cost. If you choose not to re-ship, we cannot offer a refund on the original order.

International return shipping costs are your responsibility unless the item is damaged, defective, or misprinted. Customs duties, import fees, or carrier charges incurred on return shipments are not refunded by SODATERU.

Refusal to pay customs fees on delivery does not qualify as a return. If an international package is abandoned or destroyed by customs due to non-payment of import fees, we cannot offer a refund.

Nothing in this section limits statutory consumer rights that may apply under the laws of your country.

Email us at hello@sodateru.shop with your order number, a description of the issue, and photos where relevant. We aim to respond within 2 business days.

All claims — for damage, defects, misprint, or non-delivery — must be submitted within 30 days of the delivery date shown in tracking. After this window, we cannot guarantee a resolution.