Legal

Shipping Policy

Last updated: June 2025

Important distinction

Production time — Time to print, prepare, and pack your garment. Typically 2–7 business days after payment confirmation.

Shipping time — Time from when Printful hands your package to the carrier until it arrives at your door.

International customs — Additional processing time and possible fees controlled by the destination country. Outside our control.

1. Made-to-Order Production Time

All SODATERU garments are made to order through Printful. Your garment does not exist until you order it. Production typically begins within 24–48 hours of payment confirmation and takes 2–7 business days depending on garment type, print technique, and current Printful capacity.

Production time is not included in shipping window estimates. Your total delivery time = production time + shipping time.

2. Domestic Shipping (United States)

US orders typically ship within 2–7 business days after production completes. Standard shipping options include USPS, FedEx, and UPS depending on package size and destination.

Domestic orders are not subject to customs or import fees.

3. International Shipping

We ship globally through Printful's carrier network. Estimated windows after production:

United States

2–7 business days after fulfillment

Domestic. No customs.

Canada

Customs may apply

5–10 business days after fulfillment

Customs duties and import fees may apply. DDP (Delivered Duty Paid) available on select Printful routes.

United Kingdom

Customs may apply

5–10 business days after fulfillment

UK VAT and import fees may apply depending on order value. DDP available on select Printful routes.

European Union

Customs may apply

5–15 business days after fulfillment

EU VAT may apply. Some shipments from non-EU Printful facilities incur customs. DDP available on select routes.

Australia / New Zealand

Customs may apply

10–20 business days after fulfillment

GST and customs duties may apply. Check current Printful carrier options.

Japan

Customs may apply

10–20 business days after fulfillment

Japanese consumption tax and customs may apply on orders above the de minimis threshold.

Rest of World

Customs may apply

10–30 business days after fulfillment

Customs duties, VAT, import taxes, and carrier brokerage fees vary widely by country. Customer is responsible.

All windows are estimates and begin after production completes. Actual delivery may vary by carrier, route, and customs processing.

4. Customs, Duties, VAT, and Import Fees

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or carrier handling charges. These are assessed by the destination country and are not collected by SODATERU at checkout.

These fees are the customer's responsibility. See our Customs & Duties page for full details.

5. Tracking

A tracking number will be sent to your email when your order ships. Not all international carriers provide end-to-end tracking visibility. Tracking updates may stop at customs entry points and resume once cleared.

6. Delivery Delays

Delays can occur due to: high Printful volume, carrier capacity, severe weather, customs processing, public holidays, or events outside our control. SODATERU is not responsible for carrier delays once the package has been handed to the shipping carrier.

If your tracking shows no movement for 14+ business days (domestic) or 30+ business days (international), contact us and we will investigate.

7. Incorrect Addresses

You are responsible for entering a correct and complete shipping address at checkout. If a package is returned to Printful due to an incorrect address, you may be charged re-shipping costs. SODATERU cannot redirect a package already in transit.

8. Lost Packages

If tracking shows your package as delivered but you have not received it, first check with neighbours, building management, and your local carrier. If the issue persists, contact us within 30 days of the expected delivery date. We will open a claim with the carrier and work toward a resolution.

9. Split Shipments

If you order multiple items from the same order, they may ship separately if fulfilled from different Printful facilities. You will receive tracking for each shipment separately.

10. Contact Support

Shipping questions? Contact us at hello@sodateru.shop. Include your order number.